Delivery & Returns
1. We offer simple express shipping and returns worldwidewith DHL Express, with next day delivery in the UK, if ordered before 11am. UK delivery is £8. For delivery outside the UK, an extra charge may be applied and standard shipping will take between 2-4 days.
2. We hope you love your purchase, but all returns are complimentary and returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 28 days from the date you received your order to exchange or return.
3. Simply use the free Returns label included in the box with your garments, search for ‘DHL Returns’ online and arrange for your parcel to either be collected from your door, or take to your local DHL pick up point. If you’ve mislaid the label, you can log into your account and go to Orders to create a new label, or email firstname.lastname@example.org and we will provide you with one. Please make sure your items are returned new, unused and with all Velvet Architect garment tags still attached.
4. No refunds will be processed until the goods have been returned and once we confirm that they are undamaged. Please note some banks may take up to seven days to process a refund back to you. Please contact our customer care team by emailing email@example.com if you have any further questions.
5. Velvet Architect is hosted on a high security server. Anti-fraud checks are conducted by a secure third party payment gateway. We do not handle credit card data.